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Case Studies

Gusto: Building careers on firm foundations …
Terry Nash tells us about Gusto Homes and careers in construction.
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Gusto: Building careers on firm foundations …
About the author …
Terry Nash is a Director of Gusto Construction Ltd, with responsibilities for business systems, web-presence and the company’s health & safety management system.
Making career choices …
How we all envy those lucky people who have always known the career they wish to pursue, have gained the right qualifications to pursue it, and now have their first job lined-up.
Sadly, for many others the story could not be more different, as they find it difficult to imagine their future world of work, so simply go along with the path of least resistance until something turns up. This is in either the hope or expectation that, at some indeterminate point in the future, all will miraculously come right and they will somehow find themselves in exciting, enjoyable well-paid employment.
There is a saying in business that organisations that fail to plan, plan to fail; the same could as easily be said of an individual’s career. Yes it is true that some seem to find their way seamlessly into their perfect career, but for many more others, having no plan can be a recipe for underachievement and disappointment.
So don’t be afraid to take the time to establish how you are going to go about identifying and planning your start to the world of work. A good starting point maybe to seek the experience of people already in the work-force, on the choices they have taken. Get their opinions on the merits of working in the public and private sectors, or of working for large or small organisations. These days you can now look forward to 50-years or more in employment, so you need to enjoy it!
Why choose construction? …
A career in the construction industry is certainly one that should enter the equation, insofar as the private-sector is concerned. The reasons for this, apart from the satisfaction to be gained from “building things”, is that construction offers an unusually wide range of career opportunities, and encompasses employers ranging from small/local to very large/international.
Within these businesses there are opportunities to suit all tastes, ranging from working on a construction site, which are the tip of the iceberg that forms the industry’s shop window, through the many specialists and disciplines that enable site operations to take place. In the parlance of the sector these are broadly broken down into: “Clients”, with the skills and resources needed to purchase land and commission the building works; “Designers”, who design what is to be built and obtain the necessary planning consents; “Principal Contractors”, who are responsible for the safe and timely delivery of the building works; and the “Site Operatives” that we are all used to seeing on-site.
This spectrum of roles and responsibilities offers an exceptionally wide choice of career options, ranging from the highly-qualified and technical, to the practical and hands-on. Best of all, for anyone who would one day like to be their own boss,
Working in the construction industry is a well-tried gateway to establishing your own business.
Case study …
Gusto Construction Ltd is a good example of the range and scope of career opportunities in the construction sector.
A small house-building company that employs around 25 site operatives directly, and regularly employs a similar number of self-employed sub-contractors, Gusto Construction is invariably the Principal Contractor on the projects it delivers. This involves meeting national legislative, planning, building control, environmental and H&S requirements.
Sister-companies, with whom Gusto Construction regularly works, are responsible for the Client and Designer roles mentioned above. This means that the site operations of even a small local building company are backed in-house by a sizeable team of architects, engineers, CAD technicians, contract managers, buyers, site managers, estimators, business administrators, marketing professionals, customer-relations managers, and IT/systems specialists.
In other words, even based upon the requirements of a small company, the construction sector provides sufficient career choices to meet the needs of even the pickiest chooser.
Small versus big …
The implications of working for a large and/or international construction company usually include a higher degree of specialisation, which can lead to a role which some can find too narrow and hence frustrating; conversely, working for a smaller construction company is likely to place a higher premium on an individual’s range of skills and flexibility, and a role which provides opportunities to directly influence the activities of the business.
This flexibility, in the Gusto Construction Ltd case study above, has enabled the company to develop a national reputation for its design and build of energy-efficient new homes, first established with its flagship Millennium Green, Collingham project completed in 2002. These homes use around 50% of the energy and 50% of the mains-water, compared to homes built to the Building Regulations of the time.
Similarly, the recently completed Woodlands Edge development, adjacent to Lincolnshire Showground, is currently at the forefront in the region for its integrated use of design and build techniques, and use of sustainable technologies, to minimise energy consumption in these spectacular new homes.
For more information on construction industry careers see: https://www.goconstruct.org

Gusto: Building careers on firm foundations …

Nathan, IT Support Technician, Dynex Semiconductor Ltd
Dynex has a good reputation for their apprenticeship schemes and I have always had an interest in engineering.
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Nathan, IT Support Technician, Dynex Semiconductor Ltd
I started at Dynex in October 2009 when I was successful in being accepted on to an Electrical & Electronic Apprenticeship with Lincoln College. I was very happy to gain employment at Dynex as prior to this I was working in a contact centre which didn’t satisfy my career aims. When I saw the job I applied straight away – Dynex has a good reputation for their apprenticeship schemes and I have always had an interest in engineering. The apprenticeship included a day release at college, with 4 days per week in the workplace. I was seconded to various areas of the business in order to maximise my learning. Whilst working towards my HNC, I was also able to do extra evening courses funded by the Company. One particular course I enjoyed was on PLCs (Programmable Logic Controller). One of the secondments I undertook was in the IT Department, which I enjoyed and requested to stay in. This is the department that offered me a permanent job. I am responsible on a daily basis for dealing with IT Helpdesk queries (standard IT issues raised by employees) and supporting all business units with IT requirements. I have also been able to support a number of high profile projects including the development of the Company intranet and also implementing a project tracking system. I was also a core member of the team involved in a multi-function project to develop and implement an Enterprise Resource Planning system, which the whole business now uses. My longer term career plans are to increase my knowledge of software and database development techniques to be able to provide high quality software solutions for Dynex. The training that I am receiving at Dynex will help me to achieve this.

Nathan, IT Support Technician, Dynex Semiconductor Ltd
Job Roles

IT support technician
IT technical support staff diagnose and solve software and hardware problems for computer users.
IT support technician
Role Description
1. Entry requirements
There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.
A college course in computing or IT support, and experience in customer service, will help.
You could get into this job through an apprenticeship.
If you work with young people or vulnerable adults, you’ll need clearance from the Disclosure and Barring Service (DBS).
2. Skills required
You'll need:
- excellent customer service skills
- the ability to explain technical issues to non-technical users
- analysis and problem-solving skills
- the ability to prioritise and manage tasks
3. What you'll do
You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.
In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.
Your day-to-day tasks may include:
- communicating with computer users to find and fix problems
- tracking work in progress and recording issues and solutions
- updating online knowledge banks
- servicing and fixing equipment, including printers, projectors and networks
- setting up new equipment and upgrading existing systems
- training people on new systems, face-to-face and online
4. Salary
Starter: £16,000 to £22,000
Experienced: £22,000 to £24,000
Highly Experienced: £25,000 to £35,000
These figures are a guide.
5. Working hours, patterns and environment
You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.
You'll work in an office and spend a lot of your time at a computer.
You may have to travel to different sites to help users. A driving licence may be required.
6. Career path and progression
With experience, you could move into a supervisory or management role.
With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

Salary Guide
Minimum: £16000
Maximum: £35000